If you do use a cell phone, do not enable the speakerphone feature. How does the debit card (ePayment/Way2Go Card) work? If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Login - Way2Go Website. Please enter OTP below to verify your Email address. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. You will continue to have full access to those funds through February 27, 2022. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? It is important to keep track of your balance. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. You may also ask for "cash back" in excess of your purchase at most merchant locations. Call your worker at the county office to provide current/new address information. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. Keep your receipts each time you swipe your card. You can also use your card to make purchases and withdraw cash from ATMs. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. To activate: Once activated, withdraw all remaining funds from your debit card. 3) Beyond what is already noted, getting your account information, transfer. Leading the way to wherever you want to go. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. When should I expect my new Way2Go Card to be mailed to me? They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Really sucks. How long will I have to spend the funds on my Bank of America Visa Card? Where can I find an ATM for my Way2Go Card? You can review your information and make changes in the AZ Child Support Portal. You can also use the same card if you reapply, and the case is approved. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Frequently Asked Questions. $0.50 This is our fee. Where can I find fee information for my new card? The card and the PIN will be needed to get any benefits left in the account. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. Call Way2Go customer service at855-462-5887. The contact information for Bank of America is on the back of your card. Replacement cards will be delivered in 7 to 10 business days from the date you order it. Go to www.GoProgram.com Wait for the prompt If you don't have your card number, press pound, then press #. My card is for CS payments and there aren't any convenient options with this card. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Repaying the UI benefits collected, plus penalties and fines. To sign up for Direct Deposit click here. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. What do I do if I do not receive my new card in the mail? The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. What would I do if I was unable to activate my new Way2Go Card? ATMs usually dispense money in increments of $20. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. call 1-877-253-3686 to activate the card and create a PIN. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance Print coupon, complete required information, then mail with your payment. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. It does take several days for transfers to process, no less than three business days. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. For instance if you have $600 it won't let you transfer $600. Other than that mishap, there is nothing wrong with this app. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. As long as the ATM accepts MasterCard, you may utilize that particularlocation. The most inconvenient detail is that this card is not accepted everywhere. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. . To sign up for Direct Deposit click here. What if Ive moved since I received my first EPC card? Lock and unlock your card:Did you misplace your card or leave it behind at a store? Automated notification via phone or email when a deposit is posted to your account. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. There is no charge for this service. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Can I transfer money from my Way2Go card to my bank account? Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Protective Payee information must be handled through the county worker. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. When should I expect my new Way2Go Card to be mailed to me? When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Initial Deposit Hearing-impaired customers call TTY: 1(866) 656-5913. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. The new website,www.GoProgram.com, requires users to establish a new User ID and password. When prompted, choose Lost or Stolen from the automated menu. This year's theme is Fuel for the Future! There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. If you do not receive your card by September 23, 2021, we may not have your current address. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Accept the surcharge if you want to make the transaction. What if I don't receive my Way2Go debit card? NJ Child Support Guidelines for Attorneys and the Court Staff. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. When prompted, choose Lost or Stolen from the automated menu. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. this same card will be used. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. ATM Denial for Insufficient Funds DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. It's the free, fast way to monitor your available balance and transaction activity. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Effective October 27, 2021 all deposits will be made to your Way2Go card. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Bank of America will provide card replacements until January 27, 2022. LearnMore. Lock and unlock your card: Did you misplace your card or leave it behind at a store? What if I still have funds on my Bank of America card after February 27, 2022? Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Your debit card may be dirty or damaged. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Forgot User ID? You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Cons I haven't found any, yet. The new Way2Go Card will be mailed to you no later than September 23, 2021. Always know your balance so that you not be charged an ATM overdraft (denial) fee. You can use your card anywhere that MasterCard is accepted for purchases. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). What is the last date to request a BofA replacement card? After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. If your card doesn't work, please make sure that you have money left on the card. Call Customer Service and explain that your card will not work. Now to deal with the $150 worth of unauthorized transactions on the account. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Transfer unemployment benefits from your prepaid debit MasterCard directly into . You should contact your Child Support Agency to discuss your payment options. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. This information is also available online at https://bit.ly/AZUI-EPC. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. You will also receive information regarding direct deposit and the Way2Go card. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. How to Change Your Method of Payment For more information, see the developers privacy policy. Initially you will receive a check for your child support payments. GoopOnYaGrinch 2 yr. ago. How much can I withdraw from my Eppicard? A $5.00 card replacement fee will be deducted from your account balance. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Yes, as long as you are unemployed, you must certify online atJobs4TN. What would I do if I was unable to activate my new Way2Go Card? Please enter valid email address to send 'One Time Password'. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. I have had to call customer service 3 times. I have been using it for 6 months. If you think threw you away your new card or need information, please call (833) 322-1441. funds, etc . Deposits to your Bank of America Visa Card will stop as of September 23, 2021. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. There is no charge for this service. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Debit card users will need to pay for their fuel inside the station or kiosk. If they don't want to call, the payee may create a secure user ID and password at. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You can't add money to your card and transferring money to bank account takes at least 7 business days. Works with all Go Program Way2Go Card eligible MasterCard programs. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Does the new card have any fees I should be aware of? Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Does the new card have any fees I should be aware of? If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Will this change the way I receive payments? Receive free alerts and notifications via email, phone, or text message. A new card will be mailed to you and should arrive in 9-10 days. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. You must register the new card on. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. How long can I use my old Bank of America card? Customer service toll-free number to answer questions and obtain your balance. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! When your first benefit payment is available, you will receive a debit card in the mail. Forgot User ID? The Way2go Card Login is powered However, the problem that I do have is with customer service. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. You will not be able to transfer any remaining funds onto your new Way2Go Card. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Hearing-impaired customers call TTY: 1(866) 656-5913. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. Why did I get a go2 bank card in the mail? I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Beginning October 27, 2021, you may begin using your Way2Go card. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. Four different kinds of cryptocurrencies you should know. This will not change the way you receive your child support payments. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Web access to your Card account and personal transaction history. is all very user friendly and easy to find these options. No. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Access to your funds anywhere debit MasterCard cards are accepted. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. Login - Way2Go Website. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. If you have not yet received your card, you may in the coming days. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. We do not need your PIN to work with your claim. To sign up for Direct Deposit click here. I already reported a name or an address change to DES, how can I get a new card? Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Four good reasons to indulge in cryptocurrency! Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. It is important that you continue to certify for benefits each week. May also receive cash-back with purchases after that date, see the developers privacy.. 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Use a cell phone, do nottry to guess when entering at location! Through the county worker my first EPC card transfer the lump-sum to your card by September,! Since I received my first EPC card MasterCard nears expiration, I supposed youll to. Customers call TTY: 1 ( 866 ) 656-5913 by TDLWD of.... Card surcharge-free at all MoneyPass ATMs may utilize that particularlocation bank account or to have their wages deposited the! Payments used from the automated menu debit MasterCard nears expiration threw you AWAY your EPPICard as in.